Hopinsiders Guidelines & FAQs

Welcome to Hopin’s new advocacy program, Hopinsiders! Through this program, you’ll grow your professional brand and expertise, get access to exclusive content and opportunities, and expand your network of event professionals - all while earning points for activities that are most interesting to you in an environment of friendly competition for the top spot on the Hopinsiders leaderboard.

Getting Started

Getting started as a Hopinsider is easy – Simply activate your profile here, browse available activities, and complete the ones you’re interested in. Start exploring the “Onboarding” section of the Hopinsiders portal with the following recommended activities:

• Take our Welcome Survey so we can learn more about you and your interests
• Share your ideas for what you’d love to see as a Hopinsider
• Join the Hopinsiders reference pool to connect with prospective customers on an ad hoc basis and build your reputation as a Hopin expert
• Submit a written quote or video testimonial about your Hopin experience

Earning Points

As you progress through your advocacy journey, earn points for completing Hopinsiders activities and badges which you can track in the upper right hand side of the Hopinsiders dashboard. As you earn more points, you’ll move up the Hopinsiders leaderboard and unlock more exclusive benefits. Examples of activities that you can earn points for:

• Showcasing your success with Hopin in a compelling written story and video created by our team
• Sharing your expertise on a webinar panel with other industry innovators
• Providing your insights on Hopin’s platform capabilities and relevant industry topics
• Engaging with exclusive content

While you can engage with activities in the dashboard at any time, you might also occasionally receive invitations for opportunities via email from the Hopinsiders team or your customer success manager.

Although in most cases your Hopinsiders points will appear on your Hopinsiders dashboard immediately after you completed an advocacy activity, in some cases, it might take up to 5 business days for the points to be assigned to you.

Redeeming Rewards

You can redeem your points for both monetary and non-monetary rewards at any time under the ‘Rewards' section of the Hopinsiders dashboard. Monetary rewards include gift cards, registration bundles, etc. Non-monetary rewards include exclusive experiences and custom swag. 

For non-monetary rewards, please allow up to 5 business days for the Hopinsiders team to process your redemption request and follow up with you to confirm next steps.

**Disclaimer: If you redeem a monetary reward, you are solely responsible for any applicable taxes incurred by you relating to the receipt of the reward. We may be required to report taxable amounts to the appropriate taxing authority. Hopin is not responsible for lost, damaged, or stolen rewards. We cap monetary rewards on a per annum basis at $500 (five-hundred dollars USD). At our sole discretion we may allow you to redeem rewards which would cause you to go over this cap. 

If you have questions about redeeming rewards, please don’t hesitate to reach out to veronica.covdy@hopin.com.

Hopinsiders Membership Qualifications

As a Hopinsider, you unlock exclusive benefits and opportunities that will help amplify your story, your brand and your passion. Our hope is that you feel energized as one of Hopin’s biggest champions and remain active throughout the duration of your membership by opting in to activities, engaging with fellow Hopinsiders, and being responsive to our requests.

To uphold the value of the program, there are a few Hopinsiders membership qualifications:

• If an advocate hasn’t been active** within the portal and hasn’t earned any new points in the previous 12 months, their points will expire and Hopinsiders membership may be retracted.
• If your company is no longer an active Hopin customer, Hopinsiders membership will be paused or retracted.

**Active means the customer has completed an advocacy activity or a redemption. Advocacy activities do not include activating your profile, logging in to the portal, transferring points to a different team member, etc.

Additional Hopinsider Participation Terms

Except where expressly prohibited by law, Hopin may, in its sole discretion, alter, limit, or modify these Guidelines, Rewards, eligibility for Membership, or any other feature of the Hopinsider advocacy program (“Program”) (including assigning any of its obligations without recourse) or may terminate the program any time at its sole discretion. It is your responsibility to check or review these Guidelines from time to time to keep informed of any changes. Your continued participation in the Program constitutes your acceptance of any Program changes. 

Hopin makes no warranty, whether express or implied, in any respect as to any Rewards available within the Program. 

Hopin reserves the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole, but reasonable, discretion. Abuse or failure to follow any terms of the Program, any suspected abuse of the Program, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Guidelines and/or detrimental to Hopin’s interests, may result in the revocation of your membership and make you ineligible for further participation in the Program. We also reserve the right to take appropriate legal action, in our sole discretion. If your membership is cancelled or revoked, any rewards or benefits in your account will automatically expire and your access to the Program automatically terminate. 

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL HOPIN LTD. (INCLUDING ITS SUBSIDIARIES, AFFILIATES, OR PARTNERS) BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION OR MEMBERSHIP IN THE PROGRAM, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED THIS PROGRAM, THESE GUIDELINES, CHANGES TO OR TERMINATION OF THE PROGRAM. YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF ANY REWARDS OR OTHER BENEFIT OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU. 

Frequently Asked Questions

1. How often should I log in to the Hopinsiders dashboard?

To stay up to date on the latest and greatest opportunities, we recommend logging in to the Hopinsiders dashboard at least bi-weekly. 

2. Is there a limit on how many rewards I can redeem?

We cap monetary rewards on a per annum basis at $500 (five-hundred dollars USD). At our sole discretion we may allow you to redeem rewards which would cause you to go over this cap.

**Disclaimer: If you redeem a monetary reward, you are solely responsible for any applicable taxes incurred by you relating to the receipt of the reward. We may be required to report taxable amounts to the appropriate taxing authority. Hopin is not responsible for lost, damaged, or stolen rewards.

3. Do my points expire?

If an advocate hasn’t been active within the portal and hasn’t earned any new points in the previous 12 months, their points will expire and Hopinsiders membership may be revoked.

4. Can I return or exchange my redeemed rewards?

For monetary rewards, we are unable to offer a return or exchange once you’ve submitted your redemption request. For non-monetary rewards like exclusive experiences, we may consider a return or exchange if your redemption request hasn’t been processed yet. If you’ve already provided your shipping address for redeeming swag item(s), we unfortunately will not be able to offer a return or exchange.

5. Can I transfer my points to other team members within my organization?

Yes! If you would like to transfer your points to another team member within your organization that has taken over Hopin ownership, please reach out to veronica.covdy@hopin.com. Transferring points does not qualify as activity. Transferring your points to members outside your organization is not permitted. 

6. I forgot my Hopinsiders password, what do I do?

On the login page, simply click “Forgot password” on the lower left hand side of the Submit button and you will receive an email with instructions on how to reset your password.

7. How can I terminate my Hopinsiders membership?

We hate to see you go! To terminate your membership, please send a note to veronica.covdy@hopin.com with the Subject line “Terminate Hopinsiders Membership” and the reason for your termination and we’ll get back to you within 48 business hours.

8. I have other questions!

We’re happy to help! Reach out to the Hopinsiders team at advocacy@hopin.com. Please allow up to 48 business hours for a response.