To ensure the highest level of privacy for our users, Hopin generally will only produce or confirm the existence of information for a specific Hopin user or identifier in response to a valid subpoena or legal order. In certain limited circumstances involving imminent serious bodily harm or death, Hopin also may voluntarily disclose user data to law enforcement authorities on an expedited basis.
For more information on how we accept and respond to user data requests, please see below. For details on Emergency Disclosure Requests, please click here.
B. Request Requirements
Please note that all legal process must:
C. Available Information Types
Depending on the type of formal legal process provided, Hopin may be able to provide one or more of the following types of data:
NOTE: Hopin may not retain a copy of information from a user’s profile page once that information has been updated or deleted by the user. Additionally, upon user request, Hopin will delete or de-personalize account information in accordance with our general account deletion practices.
D. Notifying Users
It is Hopin’s policy to notify a user when we respond to legal process from a third party requesting that user’s data, except in certain limited circumstances, including for example: where providing notice is prohibited by the legal process itself, by court order or by applicable law; or where, we, in our sole discretion, believe (a) that providing notice could create a risk of injury or death to an identifiable individual or group of individuals, or (b) that the case involves potential harm to minors. When a request is accompanied by a judicially-signed non-disclosure order, Hopin will not notify the user before producing the data, unless the order is overturned or expires on its own terms. Non-disclosure orders should be as narrow in scope and duration as circumstances permit. If a request for data implicates an ongoing violation of our Terms of Service, we may take action to prevent any further abuse in order to protect our systems and other Hopin users, including actions that could notify the user that we are aware of his or her misconduct.
Hopin may seek reimbursement for costs associated with responding to law enforcement requests for information, as permitted by law under 18 U.S.C. § 2706 and may charge additional fees for costs incurred in responding to unusual or burdensome requests.
F. Service of Criminal Requests for Data
All law enforcement requests in criminal matters may be served on us by email at firstname.lastname@example.org. Receipt of legal process by this means is for convenience only and does not cause us to waive any objections, including lack of jurisdiction or proper service, or improper process where mutual legal assistance requests would otherwise be required.
G. Preservation Requests
In response to valid preservation request made by law enforcement authorities in connection with a criminal matter, we will preserve a one-time snapshot of then-existing account records for 90 days, pending service of formal legal process, which may be renewed for an additional 90-day period. Preservation Requests must:
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