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Hopin Community Guidelines

Updated - March 2, 2021

What’s in these guidelines?

These guidelines contain the rules and standards for participating in an event facilitated (in whole or in part) by the services and products offered or made available: at hopin.com and its associated platforms, software, mobile applications, technology, and channels; offered by Hopin Ltd. and its parent, subsidiary, or affiliated entities (“Hopin”); or otherwise interacting with others in connection with an event in connection with the foregoing (the “Services”). By using or interacting with others in connection with the Services, you agree to comply with these guidelines.

To report violations of these Community Guidelines, email abuse@hopin.com 

To report copyright violations, see our Hopin Copyright Policy

As our Services and partnerships evolve, we may amend these guidelines from time to time. 

What you can’t do

You may not use the Services or interact with others in any manner that:

  • violates any applicable local, national or international law or regulation
  • is unlawful, fraudulent, or has any unlawful or fraudulent purpose or effect
  • harms, attempts to harm, or promotes the harm of, minors in any way
  • bullies, insults, intimidates, or humiliates 
  • transmits or procures the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam); or
  • knowingly transmits, sends, or uploads any data or material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to (unless you have our express prior permission)

  • reproduce, duplicate, copy or resell any part of the Services or related content 
  • access, modify, or copy any content or information related to the Services using any robot, spider, scraper or other automated means or any manual process for any purpose 
  • deep-link to any portion of the Services 
  • remove, circumvent, disable, damage or otherwise interfere with security-related features that prevent or restrict use or copying, pasting, printing, downloading or sharing of any content, or that enforce limitations on the use of the Services or related content
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Services
  • “frame”, “mirror” or otherwise incorporate any part of the Services into any other channel; and
  • access without authority, interfere with, damage or disrupt:
  • any part of the Services;
  • any equipment or network on which the Services is stored;
  • any software used in the provision of the Services; or
  • any equipment or network or software owned or used by any third party.

No Moderation 

Hopin does not currently, nor is it under any obligation to, oversee, monitor or moderate any content or interactions on the Services. However, Hopin reserves the right to do so in our sole discretion.

Don’t collect children’s data without parental consent

If you are organizing an event where children under the age of 13 may attend, our policy is that the parent or legal guardian must register the minor and/or purchase the ticket on their behalf. You may not use the Services to collect data directly from children under the age of 13.

Content standards

These content standards (“Content Standards”) apply to any content, information, and data (including but not limited to, messages or files) you provide, send, knowingly receive, upload, download, use or reuse, or otherwise submit or make available to the Services (“Contributions”).

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole. We determine, in our sole discretion, whether a Contribution violates the Content Standards.

A Contribution must

  • be accurate (where it states facts),
  • be genuinely held (where it states opinions), and
  • comply with the law applicable in any country from which it is posted.

A Contribution must not be, promote, or encourage any of the following

  • defamatory,
  • obscene, offensive, hateful or inflammatory
  • bully, insult, intimidate or humiliate
  • sexually explicit material
  • child sexual abuse material
  • discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
  • breach any legal duty
  • violate any law or legal order
  • harass, upset, embarrass, alarm or annoy any other person
  • impersonate any person, or misrepresent your identity or affiliation with any person
  • advocate, promote, incite any party to commit, or assist any unlawful or criminal act, or 
  • contain any content that is, is likely to be interpreted to be, or could reasonably be understood as, a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

Violation of these guidelines

Failure to comply with these community guidelines may result in our taking any or all of the following:

  • immediate, temporary or permanent withdrawal of your right to use the Services
  • immediate, temporary or permanent removal of any Contribution
  • issue a warning to you
  • legal action against you
  • disclose information, or refer a matter, to law enforcement authorities as we reasonably feel is necessary or as required by law, and
  • any other action we reasonably deem appropriate

We have the right to disclose your identity to any third party who is claiming that your Contributions or actions in connection with the Services constitutes a violation of their intellectual property rights, or of their right to privacy.

Hopin Copyright Policy

Report copyright infringement

If you believe that your work has been copied in a manner that constitutes copyright infringement, please report it to us following the procedures mentioned in the Takedown Notice procedure below. Hopin complies with the DMCA notice, dispute and takedown requirements and will respond to notices of alleged infringement that comply with the DMCA. In accordance with the DMCA, Hopin will respond promptly to notices of alleged infringement that are reported to Hopin’s Designated Copyright Agent, as mentioned in the DMCA Takedown Notice procedure (as described below). Please note that any user for whom Hopin receives three or more notices of alleged infringing activities that comply with DMCA takedown notices or similar copyright notices will be promptly terminated.

Takedown notice procedure for notices of alleged infringement

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our site by sending us a notice (“Notice”) complying with the following requirements:

  • Identify the copyrighted works that you claim have been infringed.
  • Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the site where such content may be found.
  • Provide your mailing address, telephone number, and, if available, email address.
  • Include both of the following statements in the body of the Notice:

“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”

“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

  • Provide your full legal name and your electronic or physical signature.
  • Deliver this Notice, with all items completed, to our Copyright Agent: abuse@hopin.com
  • Counter-Notice Procedure

In case a publisher or the person or entity that submitted or made available the material believes that the material was removed or access to it was disabled by mistake or misidentification, such party may file a counter-notification with Hopin (a “Counter-Notice”) by submitting written notification to Hopin’s Copyright Agent designated above. 

Pursuant to the DMCA, the Counter-Notice must include substantially the following:

  • the physical or electronic signature of the party providing the Counter-Notice;
  • an identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled;  
  • adequate information by which Hopin can contact the party providing the Counter-Notice (including such party’s name, postal address, telephone number, and, if available, email address); 
  • a statement, under penalty of perjury, by the party providing the Counter-Notice that that party has a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
  • a statement by the party providing the Counter-Notice that that party will consent to the jurisdiction of the Federal District Court for the judicial district in which that party’s address is located (or if residing outside the United States, for any judicial district in which the Services may be found) and that that party will accept service from the party (or an agent of that party) who provided Hopin with the complaint at issue.

The DMCA allows Hopin to restore the removed content if the party filing the original DMCA Notice does not file a court action against the party who filed the Counter-Notice within ten business days of receiving the copy of the Counter-Notice.  If a party knowingly and materially misrepresents the material, or made Hopin remove or disable access to such material by mistake or misidentification, that party may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.